Service terms

TOTALNEEDS TERMS OF SERVICE Policy version: TN-2026-01 Effective date: 16 October 2026 1. About TotalNeeds TotalNeeds Limited operates https://totalneeds.app, a platform for finding service providers, arranging bookings and managing related communications. Vendors are responsible for the services they offer and deliver. TotalNeeds provides the platform and its stated administrative functions. 2. Accounts and eligibility You must be at least 18 years old and provide accurate information. Keep your sign-in details secure and report suspected unauthorised access promptly. Email verification and any applicable business verification must be completed before using features that require them. Impersonation, fraudulent registrations and misuse of another person’s account are prohibited. 3. Service requests and agreements Customers must provide an accurate description, location and requirements for the requested work. Before work begins, the customer and vendor should agree on the scope, price, timing, materials and other relevant conditions. Changes to an accepted price or scope require agreement from both parties and should be recorded through the platform. Vendors must hold any qualifications, licences, permissions and insurance legally required for their work. 4. Prices, fees and payments Where platform payments are enabled, customers must use the authorised payment process and retain their transaction reference. Any applicable platform fee, vendor commission or other charge must be disclosed to the affected party before the paid booking is accepted. Undisclosed charges must not be applied. A payment is treated as successful only after confirmation from the payment provider or the platform’s authorised payment records. A screenshot alone does not establish payment. 5. Completion and settlement hold Customers should confirm completion only after reviewing the work. A customer who identifies a problem should open a support case promptly and provide relevant details. Vendor earnings remain subject to a 24-hour hold after customer confirmation of completed work. Once that period expires, an administrator may release eligible earnings after the required checks. Open support cases, refund requests, suspected fraud or unresolved payment discrepancies may delay release. Customer confirmation does not remove any rights provided by applicable law. 6. Vendor withdrawals Available earnings and pending earnings are treated separately. Vendors must provide accurate bank details for withdrawals. Bank payouts are reviewed and processed manually by an administrator. A withdrawal request is not proof that a bank transfer has been completed. Bank or payment-provider processing times may affect receipt. 7. Cancellations, complaints and refunds Request cancellations through the platform or contact support, quoting the booking reference. Refund decisions take account of the circumstances, the agreed work, any service already supplied, disclosed cancellation conditions and applicable consumer rights. Where a refund is approved, it will be processed through the appropriate payment method or another lawful method agreed with the customer. Processing time depends on the payment provider and circumstances. These terms do not impose a blanket “no refunds” rule or exclude statutory consumer rights. 8. Acceptable conduct and reviews Users must not post unlawful content, harass others, submit false documents, manipulate reviews, attempt unauthorised access or use the platform for fraudulent transactions. Reviews must reflect genuine service experiences. Do not publish another person’s private information without lawful authority. Vendors and customers remain responsible for the accuracy and lawfulness of information they submit. 9. Suspension, privacy and disputes We may restrict accounts or transactions where reasonably necessary to address fraud, security threats, unlawful activity or breaches of these terms. Affected users may contact support to request a review. Personal information is handled under the TotalNeeds Privacy Notice. Raise complaints through the Support page or info@totalneeds.app. Include the booking reference and supporting information. Nothing in these terms prevents you from approaching a competent regulator or court. 10. Applicable law and updates These terms are governed by applicable Nigerian law. Nothing excludes liability or consumer rights that the law does not permit us to exclude. We may update these terms and publish a revised version and effective date. Material changes to fees or operating rules must be communicated before they apply. Contact: info@totalneeds.app Website: https://totalneeds.app